PRIVACY POLICY

We value your privacy, so we've laid out our privacy policy below to enable you to fully understand how Doodle & Ink will collect and use your personal information.

1). How we collect personal information

We may collect your personal information when you:

Enter any prize draw or competitions run by Doodle & Ink

Contact Doodle & Ink by telephone or email

Complete any forms for transaction, employment or other purposes

2. What personal information we collect

In addition to personal details such as your name, date of birth, address, email and telephone number, we may also collect:

Details of transactions or orders you make at Doodle & Ink, whether via our website, via our Schools or Artisan Network

Details of your shopping preferences such as agents you prefer to shop with, schools you prefer to support and your favourite products

Details of your visits to our website and the resources that you access

Details of when you contact Doodle & Ink by email, telephone, post or social media (please note that we may keep a record of this correspondence)

Any other information from which we can identify you or which is available on public registers

Details of email open and click behaviour

With your permission we retain your personal information, preferences and details of your transactions to keep you informed by email, text, post, phone and/or other digital platforms including social media about products and services including special offers, discounts, product releases, promotions, events, competitions and alike offered by Doodle & Ink.

We may also use your information to

Maintain and update your account details if you set up an account via our website or with or via our School and or Artisan Network for example a change to your telephone number, your address, order details or marketing preferences

Improve and tailor the content and appearance of the website to ensure that the most relevant content is presented to you

Administer any prize draw or competitions or market surveys run by Doodle & Ink. Please refer to the terms and conditions for each individual prize draw or competition or market survey

Carry out assessment and analysis including market, customer and product to enable us to review, develop and improve the products and services we offer

3) How and where information is shared

We will NEVER sell any of your personal data to third parties. However, whilst providing our services to you we share your data with the following categories of companies:

Companies involved with the payment and logistics of your purchase such as payment services providers for example Paypal, our warehouse/order packing staff and delivery companies//postal services

Professional service providers who help us run our business such as website hosts and digital and marketing agencies

Credit reference agencies, law enforcement and fraud prevention agencies, in an effort to prevent fraud

Third party sites approved by you such as social media platforms if you choose to link your accounts to us

As our website contains links to third party websites, the information you provide will be subject to the third party’s privacy policy as well as this privacy policy. Doodle & ink assumes no responsibility for the privacy practices or the content of these websites.

4. How long personal information will be kept for

We will not retain your data for longer than it is necessary for the purposes set out in this policy. Please be aware that different retention periods apply for different types of data. Once data reaches its disposal date it will be deleted from our systems.

5. Rights you have relating to your personal information

You have the following rights relating to your personal information:

Be informed about how your personal information is being used

Access the personal information we hold about you

Request a change to the personal information we hold about you

Request that we delete your data, stop collecting it or processing it

Unsubscribe from marketing communications

Make a complaint to the Information Commissioners Office

6. How you can unsubscribe and/or request a change to your personal information

You may request to unsubscribe from our communications or have your details changed or deleted by contacting our customer service team via info@doodleandink.co.uk

You may also unsubscribe by clicking the “unsubscribe” link in any communication that we send to you by email. Please note that while we are processing your request for a very brief period you may continue to receive communications which have already been approved for release.

7. Credit card transactions

Your full card details are not recorded or stored in our database. They are encrypted and are transferred securely to one or more third party payment service providers for immediate authorisation. Once we have received authorisation from the payment service provider we will confirm your order.

8. Phone calls

We may record calls that you receive from us or make to us. We do this to establish facts and evidence and to assess the quality of our interactions with our customers.

We will keep the recording for three years. A request can be made for a copy of the recording under data protection legislation by contacting our customer service team via info@doodleandink.co.uk

9. Right to modify our privacy policy

We reserve the right to modify this privacy policy at any time so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy we will notify you here that it has been updated so that you are aware of what information we collect.

Last updated 15th November 2021